Terms and Conditions
These Terms and Conditions govern the use of our services and the business relationship between roccnova and our customers.
Scope of Application
roccnova
These Terms and Conditions apply to all business relationships between roccnova and our customers. Deviating conditions of the customer will only become part of the contract if we expressly agree to them in writing.
Provider: Trafficwave Online Marketing GmbH, Thomas Vetter
Rohnen 3, CH-9411 Schachen b. Reute
Email: schachen@roccnova.com, Phone: +41 71 747 65 41
Type and Scope of Services
roccnova offers AI-powered business solutions and services in the field of sales automation.
AI Solutions
Provision of AI-powered tools and frameworks for sales, marketing, and business processes.
Consulting Services
Strategic consulting for the implementation and optimization of AI solutions in companies.
Support and Maintenance
Technical support, maintenance, and further development of the provided solutions.
Individual Customizations
Development and customization of solutions according to specific customer requirements.
Contract Formation and Amendments
Contract Formation
A contract is formed by acceptance of our offer or confirmation of your order. All offers are subject to change unless expressly agreed otherwise.
Contract Amendments
Changes and additions to the contract must be in writing. This also applies to changes to this written form clause.
Prices and Payment Terms
All prices are exclusive of statutory VAT. Invoices are due for payment within 14 days of receipt without deduction.
Rights and Obligations of Contracting Parties
Our Obligations
We undertake to provide the agreed services properly in accordance with the current state of technology.
Customer Obligations
The customer is obligated to provide all information necessary for service provision completely and truthfully.
Confidentiality
Both parties undertake not to disclose confidential information of the other party to third parties.
Data Protection
The processing of personal data is carried out in accordance with our privacy policy and applicable data protection regulations.
Liability and Warranty
Warranty
We warrant that our services are free from legal defects at the time of provision and comply with the agreed specifications.
Limitation of Liability
Our liability is limited to intent and gross negligence. In case of slight negligence, we are only liable for breach of essential contractual obligations.
Exclusion of Liability
Liability for indirect damages, lost profits, or consequential damages is excluded to the extent legally permissible.
Force Majeure
We are not liable for delays or impossibility of service provision due to force majeure or unforeseeable circumstances.
Contract Termination
Ordinary Termination
Both parties may terminate the contractual relationship with 30 days' notice to the end of the month, unless other periods are agreed.
Extraordinary Termination
The right to extraordinary termination for cause remains unaffected. A material cause exists particularly in case of significant breaches of contract.
Consequences of Termination
Upon contract termination, services already provided must be remunerated. The customer receives access to their data for data portability.
Final Provisions
Applicable Law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Jurisdiction
The place of jurisdiction for all disputes arising from this contractual relationship is Gevelsberg, Germany.
Severability Clause
Should individual provisions of this contract be invalid, this does not affect the validity of the remaining provisions.
Amendments to the Terms
We reserve the right to amend these Terms and Conditions when necessary. Customers will be informed of changes in due time.